Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, Original tags must be attached and items must be in unused condition to receive 100% refund. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

 

PRODUCTS PURCHASED AT OUR STORE

We guarantee the highest quality of the fur products purchased at our store. Our sales managers keep record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.

PRODUCTS WITH AVAILABLE PAID CHECK

When you pay for the product you have chosen at our online fur store, you get the electronic invoice. It’s an important document, so please save it until the end of guarantee period. Products with available invoice will free you from headaches in case of warranty case.

PRODUCTS WITH NOT DAMAGED ORIGINAL PACKING

All products bought at our fur store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.

NOT DAMAGED PRODUCTS

If the fur products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service managers for help and they will answer all your questions as to the return and repair policy.

PRODUCTS THAT WERE NOT REPAIRED BY THIRD PARTIES

If the fur products you return to our store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner tailor's shop for repairing that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.

PRODUCTS THAT WERE NOT USED LONGER THAN THEIR WARRANTY PERIOD

You have the right to get our long term warranty for two years from the date of purchase. In case of that the fur product purchased from Feissifur needs to be repaired during this guarantee period, contact our service center via telephone, email or online chat. You will get all necessary instructions on how to deal with the issue.

 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at pulindafurs@gmail.com.

Please contact our Customer service at pulindafurs@gmail.com to get the return address.